Frequently Asked Questions

Frequently Asked Questions

We know plantar fasciitis can be frustrating and confusing. These answers are here to help you understand our products, how they work, and what to expect.

Product & Usage

What is Plantar Sole Mate?

Plantar SoleMate is a foot relief system designed to help reduce heel, arch, and foot discomfort using supportive recovery products and targeted vibration relief.

How do I use the Plantar Sole Mate Kit?

Use the Night Splint while resting or sleeping to help reduce overnight tightness, then use the Vibrating Foot Massager during the day for fast, targeted foot relief.

Can I use the products every day?

Yes. The products are designed for regular use as part of a simple day-and-night foot relief routine.

Is it comfortable to use overnight?

The Night Splint is designed to gently support your foot while you rest and improve your condition. Start with shorter wear time if needed, then gradually increase as your foot adjusts.

Results & Expectations

How long does it take to see results?

Many customers use the Vibrating Foot Massager for quick relief in minutes, while the Night Splint supports gradual overnight recovery with consistent use.

Will this cure plantar fasciitis?

Plantar SoleMate is designed to help manage foot pain, reduce strain, and support recovery. It is not a medical cure, and persistent or severe pain should be discussed with a healthcare professional.

Is this suitable for long-term use?

Yes. The products are designed for ongoing foot support and relief as part of a consistent care routine.

Should I stop using it if I feel better?

You can reduce use as discomfort improves, but continued routine use may help manage tightness and prevent pain from building back up.

Fit & Sizing

What sizes do you offer?

The Vibrating Foot Massager does not require sizing. The Night Splint is designed as a universal fit with adjustable straps for most foot sizes.

What if I am between sizes?

For the Night Splint, the adjustable straps allow a flexible fit. If you have larger feet or are unsure about fit, contact our sales team and we’ll help guide you before ordering.

Can I use it with shoes?

The Night Splint is not designed to be worn inside shoes, as it will not fit the footwear. However, the massager can be used to improve the foot pain. Both Night splint and Vibrating foot massager are best used during rest, recovery, or at-home relief sessions.

Are your products adjustable?

Yes. The Night Splint includes adjustable straps for a more secure and comfortable fit.

Orders, Shipping & Returns

Where do you ship from?

Orders are shipped from our Australian warehouse.

How long does delivery take?

Standard Australian delivery usually takes 4–7 business days. Express Post usually takes 1–3 business days, and New Zealand metro delivery usually takes 2–9 business days.

Do you offer a money back guarantee?

Yes. We offer a 40-day trial from the date your order is dispatched, giving you extra time to allow for delivery, postage delays, weekends, or public holidays.

We’ve included this extended trial window because we’re confident in the quality and relief Plantar SoleMate provides, and we want you to have enough time to receive, use, and properly experience the product with peace of mind.

How do I start a return?

Contact our support team with your order details, and we’ll guide you through the return process. Return shipping costs are the customer’s responsibility.

Medical Disclaimer

The information provided is for general guidance only and does not replace professional medical advice. If you are experiencing persistent or severe foot pain, please consult a qualified healthcare professional.

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Disclaimer:
Plantar SoleMate products are designed to provide general comfort and support. They are not intended to diagnose, treat, cure, or prevent any medical condition or disease, nor are they a substitute for professional medical advice or treatment. If you have any existing health concerns or conditions, please consult a qualified healthcare professional before use.

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